Australian orders should take 2-4 working days to reach their delivery destination, which includes processing time. All items are sent via Australia Post Express from our warehouse in Brookvale, Sydney, NSW. Please check that your local sorting office is not holding anything for you before you contact us. Please do not contact us until after 15 working days has passed from the shipping date, this is in accordance to the Australia Post policy that an item is not lost in the post until this period is up. Only after 15 working days from the shipping date can any action be taken against an order.